Roger Penske's United Auto Group takes pride in providing the highest level of customer satisfaction. In their BMW dealership in Scottsdale, Arizona they used our LED Lane Controls at the customer service entrance to improve overall customer satisfaction. When pulling up to the service lanes customers always know which lanes are open and which lanes are closed.
Service writers often leave the service lane area leaving them unattended. As they leave they simply turn on a light switch that shows a red "X" indicating they are momentarily closed for new business. As a new customer pulls into the dealership for service they no longer wait in closed lanes and proceed to the open service lanes indicated by a green arrow by the ITS LED Lane Control Signal.
This simple tool speeds up customer service and prevents customer irritation by not allowing them to unknowingly sit in a closed lane or service booth area.